M.S.
Head of Lifecycle Marketing
DACH e-commerce group · 8.4M subscribers
"We came in with a German list that had been hammered through three different ESPs in five years. Gmail had us at "low" reputation, GMX was sandboxing us, and our open rate had drifted under 12%. Femke ran a 90-day recovery against the engaged 18% of the file, then ramped from there. Six months later we are back to 31% opens on the active segment, complaint rate is comfortably under 0.05%, and Postmaster Tools shows us at "high" again. The recovery framework is documented well enough that our internal team now runs the BAU work themselves."
- Gmail Postmaster reputation
- Low → High
- +2 tiers
- Open rate · active segment
- 11.8% → 31.2%
- +19.4 pts
- Complaint rate (GMail PMT)
- 0.31% → 0.04%
- −87%
- Recovery duration
- — → 90 days
- on schedule