1. Who we are
Blue Spirit Hosting ("Blue Spirit", "we", "our") provides email infrastructure, web hosting and offshore virtual server services. Our operations headquarters is in Copenhagen, Denmark. Servers are located in the Netherlands, Bulgaria, Luxembourg, Moldova and selected partner facilities.
2. Acceptance of these Terms
By purchasing or using any Blue Spirit service, you agree to these Terms of Use, our Privacy Policy and our Acceptable Use Policy. If you do not agree, do not use our services.
3. Account responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs through your account. Notify us immediately if you suspect unauthorised access.
4. Acceptable Use Policy
The following uses are not permitted on Blue Spirit infrastructure under any circumstances:
- Child sexual abuse material (CSAM) or any non-consensual intimate imagery.
- Phishing, credential harvesting, malware distribution or fraud.
- Content that is illegal in the jurisdiction where the server is located.
- Attacks against third parties (DDoS, reflection attacks, port scanning at scale).
- Activity that materially destabilises shared infrastructure.
4.1 Email sending — what we actually do
We do not police email content based on individual recipient complaints, nor do we suspend accounts on the basis of automated reputation signals alone. Many of our clients arrive with subscriber lists that became dormant during the post-pandemic period (2020–2023) and need to be reactivated carefully. We work with those clients on list rehabilitation, IP warm-up and segment cleaning rather than refusing service. Reflexive enforcement against complaint reports is the SaaS provider model — it is not ours.
What we do require: that recipient relationships were not established through credential theft, list scraping operations targeting third-party platforms, or content that would be illegal under section 4 above. These limits exist because our upstream datacenters require them, not because we apply additional editorial judgement on top.
4.2 Abuse handling
When a complaint is received, we engage with the client first. We share the report, ask for context, and work on remediation (list cleaning, content adjustment, IP rotation) before considering any service action. Suspension is a last resort, used only when the activity falls under the prohibited categories in section 4, when the client refuses to engage, or when continued service would be commercially unreasonable due to upstream pressure.
In cases of imminent harm (ongoing attack, CSAM, active phishing), we may act immediately and without prior notice.
5. Service availability
We target 99.9% monthly uptime on all plans. Where specified in a plan SLA, service credits are available for documented downtime. Maintenance windows are announced in advance and excluded from uptime calculations.
6. Payment, renewal and cancellation
Services are billed in advance for the selected cycle (monthly, quarterly or annually). Renewal is automatic unless you cancel before the renewal date. Monthly plans are not pro-rated mid-cycle; you can cancel at any point and will continue to have service until the end of the paid cycle, after which no further charges apply. Because every deployment is configured by engineers for your specific setup, we do not offer refunds once a cycle has started; if you cancel, cancellation is effective from the next renewal. Setup fees cover engineering work delivered at the outset and are non-cancellable once work has begun. Enterprise contracts are governed by their own MSA.
7. Suspension and termination
We may suspend or terminate your account for: (a) non-payment beyond grace period (typically 7 days), (b) AUP violation following the process above, (c) fraudulent payment information, (d) conduct making continued service commercially unreasonable.
On termination for cause, we will retain data consistent with our retention policy (typically 30 days) and provide a reasonable export opportunity where feasible.
8. Limitations of liability
To the fullest extent permitted by applicable law, our total aggregate liability for any claim arising out of the services is limited to the amounts paid by you in the three months preceding the claim. We are not liable for indirect, incidental, consequential, special or punitive damages, including lost profits, revenue or data, except where such liability cannot be excluded under applicable law.
9. Indemnification
You agree to indemnify and hold Blue Spirit harmless from claims arising out of your use of the services in violation of these Terms, your content, or your breach of third-party rights.
10. Data processing
Our processing of personal data is governed by our Privacy Policy. Where we process personal data on your behalf (for example, data in a mailbox or database you host with us), we treat it as your data and do not access it except as necessary to provide the service or as required by lawful order in the jurisdiction where the server resides. A Data Processing Agreement is available on request for clients who require one.
11. Governing law and dispute resolution
These Terms are governed by the laws of Denmark, without regard to conflict-of-laws principles. Disputes that cannot be resolved informally shall be submitted to the courts of Copenhagen, Denmark, except where applicable law grants you the right to bring proceedings in your country of residence as a consumer.
12. Changes to these Terms
We may update these Terms to reflect changes in law or service. Material changes are notified at least 30 days in advance via email or client-area notice. Continued use of the services after the effective date constitutes acceptance of the updated Terms.
13. Contact
Questions or legal correspondence: [email protected].