What to include when you write to us
For sales: the type of workload (email sending volume, adult-content profile, offshore policy concerns), the ideal timeline, and any constraints (budget, jurisdiction, crypto-only, regulatory). We can quote faster when we have enough context to avoid playing 20 questions.
For support: the client ID or server hostname, a short description of what you expected versus what happened, the approximate time the issue started, and any logs or screenshots you have. "Email is broken" is harder to help with than "Postfix pickup queue has 15k messages since 14:20 UTC, DKIM signing appears to be failing with exit 75".
For abuse reports: your identity or authority (we review anonymous reports but with lower priority), the server or content in question (URL or IP), the nature of the alleged abuse, and any supporting evidence. We act on merit, not volume.